Why am I not receiving verification emails?

Last updated: June 20, 2025

Check your spam/junk folder

Verification emails sometimes get filtered as spam. Check your junk, spam, or promotions folder and mark our emails as "not spam" to prevent this in the future.

Verify your email address

Double-check that you entered the correct email address during signup. Even a small typo will prevent emails from reaching you.

Still not working? Contact our support team at support@blackforestlabs.ai with your account email address and we'll help resolve the issue.